The Effectiveness of Online SKCK Services in Enhancing Public Service at Karawang Police Station
Keywords:
Karawang, E-SKCK, Public Services, Pasal 14 Huruf K Undang-Undang No. 2 Tahun 2002, Karawang Intelkom.
Abstract
The development of technology in the current era, makes many people must be able to follow it. Likewise in the community service sector in the Police Sector. There are still many service processes in the Police field that are of a conventional nature such as in the making of Police Records Certificate (SKCK). E-SKCK service is expected to be able to provide a more comfortable, transparent and clean service pattern while also following the established procedures. In accordance with Pasal 14 Huruf K Undang-Undang Nomor 2 Tahun 2002 concerning the function of the state government to provide the best possible service to the public. The purpose of this study is to provide a pattern and positive picture of the implementation of the service system by SKCK Online. Through descriptive analysis method, then there will be a simple observation of the data, then the results of this data will later be analyzed to get responses from the community and also the efficiency of the use of online service systems. From this research, it is hoped that the public will become more aware of technological advancements, especially in the E-SKCK manufacturing service process that provides excellent effectiveness in terms of time and transparency without going through compromising brokers. Then, with the ability of officers or qualified members, it will be an encouragement for the creation of safe and comfortable community services and is assisted by the existence of a good network of Karawang area intelligence.
References
DAFTAR PUSTAKA
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Aqil, Zaenal. 2015. Model-Model Media dan Strategi Pembelajaran Konstektual. Bandung: Yrama Widya.
Berelson, B. and Steiner, C.A., 1964. An Inventory of Scientific Findings. Human Behavior: New York.
Campbell, W.H., Schorr, A. and Schenk, M., 2003. Communication Research And Media Science In Europe: Challenges And Perspectives. Mouton De Gruyter.
Croft, R.S., 2004. Communication theory. Eastern Oregon University, La Grande, OR.
Croteau, D. and Hoynes, W., 2003. Media Society: Industries. Images, and Audiences.
Dale, E., 1969. Audiovisual methods in teaching.
Farnham, D. and Horton, S. eds., 1996. Managing the new public services. Macmillan International Higher Education.
Hasibuan, Malayu. 2016. Manajemen Sumber Daya Manusia. Jakarta: PT Bumi Aksara
HM Government, 2007, Building on Progress: Public Services.
Ikbar, Yanuar. 2012. Metode Penelitian Sosial Kualitatif. Bandung: PT Refika
Littlejohn, S.W., 2002. Theories of Human Communication, Seven Edition. New Mexico.
Lukman, Sampara. 2000. Manajemen Kualitas Pelayanan. Jakarta: Stia Lan Press.
Moleong, Lexy J. 2017. Metode Penelitian Kualitatif. Bandung: PT Remaja Rosdakarya.
McKevitt, D. and Wrigley, L., 1998. Managing core public services. Oxford: Blackwell.
Merleau-Ponty, M., 2003. Nature: Course notes from the Collège de France. Northwestern University Press.
Pingdom, R., 2013. Pinterest beats Facebook in number of users per employee. Pingdom AB.
Pollitt, C., 1993. Managerialism and the public services: Cuts or cultural change in the 1990s?. Blackwell Business.
Reisman, D., 2001. Richard Titmuss; Welfare and Society: Welfare and Society. Springer.
Rogers, E.M., 1994. History of communication study. New York: Free Press.
Rosengren, K.E., 1999. Communication: an introduction. Sage.
Ruben, B.D., Stewart, L. and Householder, B.J., 1984. Communication and human behavior. New York: Macmillan.
Siagian, Sondang. 2002. Manajemen Strategik. Jakarta: Bumi Aksara.
Setyanto. 2014. Panduan Sukses Komunikasi Belajar Mengajar. Jogjakarta: Diva Press
Soekanto, Soerjono. 2006. Metode Penelitian Hukum. Jakarta: Rajawali Pers
Spicker, P., 2006. Policy analysis for practice: Applying social policy. Policy Press.
Suandy, Erly. 2001. Perencanaan Pajak. Jakarta: Salemba Empat
Sugiyono. 2017. Metode Penelitian Kualitatif, Kuantitatif, R&D. Bandung: Alfabeta.
Terry, G.R., 2006. Prinsip-prinsip Manajemen, terj. Jakarta: Bumi Aksara.
Theodorson, G.A. and Theodorson, A.G., 1969. A modern dictionary of sociology.
Titmuss, R.M., 1974. Social Policy. New York: Pantheon.
Waverley Borough Council. 2008. BT Payphone Removal Consultation.
Willocks, L, & Harrow, J. (eds). 1992. Rediscovering public services management. London: McGraw Hill.
B. Jurnal
Ariefzani, T., 2019. Legal Protection Of The Creator Of Online SKCK Computer Programs Which Hasn't Be Registered Under Law Number 28 Year 2014. Veteran Justice Journal, 1(1), pp.24-40.
Cabinet Office, 2008. The national security strategy of the United Kingdom: security in an interdependent world (Vol. 7291). Kanisius.
Cobley, P. and Schulz, P.J. eds., 2013. Theories and models of communication (Vol. 1). Walter de Gruyter.
Davies, A. and Thomas, R., 2002. Gendering and gender in public service organizations: Changing professional identities under new public management. Public Management Review, 4(4), pp.461-484.
Delia, J.G., 1987. Communication research: A history. Handbook of communication science, pp.20-98.
Eadie, W.F. and Goret, R., 2013. Theories an models of communication: Foundations and heritage. Theories and models of communication, 1, pp.17-36.
Gillmor, D., 2004. We the media: The rise of citizen journalists. National Civic Review, 93(3), pp.58-63.
Hibbs, J., 2007. Transport Privatisation: Principles, Problems and Prospects. Economic Affairs, 27(2), pp.90-94.
Jordan, B., 2006. Public services and the service economy: individualism and the choice agenda. Journal of social policy, 35(1), pp.143-162.
Komara, Acep. 2006. Analisis Faktor-Faktor yang Mempengaruhi Kinerja Sistem. Jurnal Sistem Akuntansi, 6 (2): 142-160.
Lanigan, R., 2013. Communicology and culturology: Semiotic phenomenological method in applied small group research. The Public Journal of Semiotics, 4(2), pp.71-103.
Lasswell, H.D., 1948. The structure and function of communication in society. The communication of ideas, 37(1), pp.136-139.
Littlejohn, S., 1989. Theories of Human Communication, (in 1983). California: Wadsworth Inc, pp.29-43.
McKevitt, D. and Lawton, A., 1996. The manager, the citizen, the politician and performance measures. Public Money & Management, 16(3), pp.49-54.
O’Hagan, A. 2008, Closing Post Offices is public vandalism, Daily Telegraph 31.12.2008.
O'Flynn, J., 2007. From new public management to public value: Paradigmatic change and managerial implications. Australian journal of public administration, 66(3), pp.353-366.
Peters, G. and Tonkin-Leyhausen, B.A., 1999. Evolution of acoustic communication signals of mammals: friendly close-range vocalizations in Felidae (Carnivora). Journal of Mammalian Evolution, 6(2), pp.129-159.
Prabowo, T.L. and Irwansyah, I., 2018, July. PolisiKu App as Government’s Media Communication Platform: Case Study in Indonesia National Police. In International Conference of Communication Science Research (ICCSR 2018). Atlantis Press.
Puspitasari, E., Mardiyono, M. and Hermawan, H., 2013. The Influence of Resettlement of the Capital of Probolinggo Regency Toward Service Quality of Police Record (SKCK)(Study in Probolinggo Resort Police). WACANA, Jurnal Sosial dan Humaniora, 16(3), pp.140-150.
Putra, T.R.I., Analysis Of Service Performance Measured With Community Satisfaction Index At Police Regiment Bangka.
Simamora, J.M. and Syah, T.Y.R., 2020. The Lean Government Development on Public Services over Publishing Letter Police Record at State Police Office, Indonesian Republic. Journal of Multidisciplinary Academic, 4(2), pp.70-76.
Spicker, P., 2009. The nature of a public service. Intl Journal of Public Administration, 32(11), pp.970-991.
Titmuss, R.M. and Seldon, A., 1968. Commitment to welfare. Social Policy & Administration, 2(3), pp.196-200.
Titmuss, R.M., 1971. Welfare “rights”, law and discretion. The Political Quarterly, 42(2), pp.113-132.
Titmuss, R.M., 1974. Social Policy. New York: Pantheon.
Van Ruler, B., 2018. Communication theory: An underrated pillar on which strategic communication rests. International Journal of Strategic Communication, 12(4), pp.367-381.
Waverley Borough Council. 2008. BT Payphone Removal Consultation.
Wenxiu, P., 2015. Analysis of new media communication based on Lasswell’s “5W” model. Journal of Educational and Social Research, 5(3), pp.245-245.
Willocks, L, & Harrow, J. (eds). 1992. Rediscovering public services management. London: McGraw Hill.
Zeithaml, V.A., 2000. Service Quality, Profitability, And The Economic Worth Of Customers: What We Know And What We Need To Learn. Journal of the academy of marketing science, 28(1), pp.67-85.
C. Peraturan dan Undang-Undang
Undang-Undang No. 2 Tahun 2002 Tentang Kepolisian Republik Indonesia
Undang-Undang No. 28 Tahun 1999 Tentang Penyelenggaraan Negara yang Bersih dan Bebas Dari Korupsi, Kolusi, dan Nepotisme
Keputusan Presiden Republik Indonesia No. 70 Tahun 2002 Tentang Organisasi dan Tata Kerja Kepolisian Republik Indonesia
D. Skripsi
Pinandita, Satria Rastra. 2018. “Implementasi Layanan E-SKCK Untuk Mewujudkan Pelayanan Prima (EXCELLENT SERVICE) Satuan Intelkam Polres Bogor”, Skripsi, Akpol Semarang.
Nugraha, Pasha Aditya. 2019. “Optimalisasi Aplikasi SKCK Online Satuan Intelkam Dalam Pelayanan Penerbitan SKCK di Polres Sukoharjo”, Skripsi, Akpol Semarang.
A. Buku
Amudavalli, A., 2011. Theories & models of communication. Department of Library & Information Science: University of Madras, ny.
Aqil, Zaenal. 2015. Model-Model Media dan Strategi Pembelajaran Konstektual. Bandung: Yrama Widya.
Berelson, B. and Steiner, C.A., 1964. An Inventory of Scientific Findings. Human Behavior: New York.
Campbell, W.H., Schorr, A. and Schenk, M., 2003. Communication Research And Media Science In Europe: Challenges And Perspectives. Mouton De Gruyter.
Croft, R.S., 2004. Communication theory. Eastern Oregon University, La Grande, OR.
Croteau, D. and Hoynes, W., 2003. Media Society: Industries. Images, and Audiences.
Dale, E., 1969. Audiovisual methods in teaching.
Farnham, D. and Horton, S. eds., 1996. Managing the new public services. Macmillan International Higher Education.
Hasibuan, Malayu. 2016. Manajemen Sumber Daya Manusia. Jakarta: PT Bumi Aksara
HM Government, 2007, Building on Progress: Public Services.
Ikbar, Yanuar. 2012. Metode Penelitian Sosial Kualitatif. Bandung: PT Refika
Littlejohn, S.W., 2002. Theories of Human Communication, Seven Edition. New Mexico.
Lukman, Sampara. 2000. Manajemen Kualitas Pelayanan. Jakarta: Stia Lan Press.
Moleong, Lexy J. 2017. Metode Penelitian Kualitatif. Bandung: PT Remaja Rosdakarya.
McKevitt, D. and Wrigley, L., 1998. Managing core public services. Oxford: Blackwell.
Merleau-Ponty, M., 2003. Nature: Course notes from the Collège de France. Northwestern University Press.
Pingdom, R., 2013. Pinterest beats Facebook in number of users per employee. Pingdom AB.
Pollitt, C., 1993. Managerialism and the public services: Cuts or cultural change in the 1990s?. Blackwell Business.
Reisman, D., 2001. Richard Titmuss; Welfare and Society: Welfare and Society. Springer.
Rogers, E.M., 1994. History of communication study. New York: Free Press.
Rosengren, K.E., 1999. Communication: an introduction. Sage.
Ruben, B.D., Stewart, L. and Householder, B.J., 1984. Communication and human behavior. New York: Macmillan.
Siagian, Sondang. 2002. Manajemen Strategik. Jakarta: Bumi Aksara.
Setyanto. 2014. Panduan Sukses Komunikasi Belajar Mengajar. Jogjakarta: Diva Press
Soekanto, Soerjono. 2006. Metode Penelitian Hukum. Jakarta: Rajawali Pers
Spicker, P., 2006. Policy analysis for practice: Applying social policy. Policy Press.
Suandy, Erly. 2001. Perencanaan Pajak. Jakarta: Salemba Empat
Sugiyono. 2017. Metode Penelitian Kualitatif, Kuantitatif, R&D. Bandung: Alfabeta.
Terry, G.R., 2006. Prinsip-prinsip Manajemen, terj. Jakarta: Bumi Aksara.
Theodorson, G.A. and Theodorson, A.G., 1969. A modern dictionary of sociology.
Titmuss, R.M., 1974. Social Policy. New York: Pantheon.
Waverley Borough Council. 2008. BT Payphone Removal Consultation.
Willocks, L, & Harrow, J. (eds). 1992. Rediscovering public services management. London: McGraw Hill.
B. Jurnal
Ariefzani, T., 2019. Legal Protection Of The Creator Of Online SKCK Computer Programs Which Hasn't Be Registered Under Law Number 28 Year 2014. Veteran Justice Journal, 1(1), pp.24-40.
Cabinet Office, 2008. The national security strategy of the United Kingdom: security in an interdependent world (Vol. 7291). Kanisius.
Cobley, P. and Schulz, P.J. eds., 2013. Theories and models of communication (Vol. 1). Walter de Gruyter.
Davies, A. and Thomas, R., 2002. Gendering and gender in public service organizations: Changing professional identities under new public management. Public Management Review, 4(4), pp.461-484.
Delia, J.G., 1987. Communication research: A history. Handbook of communication science, pp.20-98.
Eadie, W.F. and Goret, R., 2013. Theories an models of communication: Foundations and heritage. Theories and models of communication, 1, pp.17-36.
Gillmor, D., 2004. We the media: The rise of citizen journalists. National Civic Review, 93(3), pp.58-63.
Hibbs, J., 2007. Transport Privatisation: Principles, Problems and Prospects. Economic Affairs, 27(2), pp.90-94.
Jordan, B., 2006. Public services and the service economy: individualism and the choice agenda. Journal of social policy, 35(1), pp.143-162.
Komara, Acep. 2006. Analisis Faktor-Faktor yang Mempengaruhi Kinerja Sistem. Jurnal Sistem Akuntansi, 6 (2): 142-160.
Lanigan, R., 2013. Communicology and culturology: Semiotic phenomenological method in applied small group research. The Public Journal of Semiotics, 4(2), pp.71-103.
Lasswell, H.D., 1948. The structure and function of communication in society. The communication of ideas, 37(1), pp.136-139.
Littlejohn, S., 1989. Theories of Human Communication, (in 1983). California: Wadsworth Inc, pp.29-43.
McKevitt, D. and Lawton, A., 1996. The manager, the citizen, the politician and performance measures. Public Money & Management, 16(3), pp.49-54.
O’Hagan, A. 2008, Closing Post Offices is public vandalism, Daily Telegraph 31.12.2008.
O'Flynn, J., 2007. From new public management to public value: Paradigmatic change and managerial implications. Australian journal of public administration, 66(3), pp.353-366.
Peters, G. and Tonkin-Leyhausen, B.A., 1999. Evolution of acoustic communication signals of mammals: friendly close-range vocalizations in Felidae (Carnivora). Journal of Mammalian Evolution, 6(2), pp.129-159.
Prabowo, T.L. and Irwansyah, I., 2018, July. PolisiKu App as Government’s Media Communication Platform: Case Study in Indonesia National Police. In International Conference of Communication Science Research (ICCSR 2018). Atlantis Press.
Puspitasari, E., Mardiyono, M. and Hermawan, H., 2013. The Influence of Resettlement of the Capital of Probolinggo Regency Toward Service Quality of Police Record (SKCK)(Study in Probolinggo Resort Police). WACANA, Jurnal Sosial dan Humaniora, 16(3), pp.140-150.
Putra, T.R.I., Analysis Of Service Performance Measured With Community Satisfaction Index At Police Regiment Bangka.
Simamora, J.M. and Syah, T.Y.R., 2020. The Lean Government Development on Public Services over Publishing Letter Police Record at State Police Office, Indonesian Republic. Journal of Multidisciplinary Academic, 4(2), pp.70-76.
Spicker, P., 2009. The nature of a public service. Intl Journal of Public Administration, 32(11), pp.970-991.
Titmuss, R.M. and Seldon, A., 1968. Commitment to welfare. Social Policy & Administration, 2(3), pp.196-200.
Titmuss, R.M., 1971. Welfare “rights”, law and discretion. The Political Quarterly, 42(2), pp.113-132.
Titmuss, R.M., 1974. Social Policy. New York: Pantheon.
Van Ruler, B., 2018. Communication theory: An underrated pillar on which strategic communication rests. International Journal of Strategic Communication, 12(4), pp.367-381.
Waverley Borough Council. 2008. BT Payphone Removal Consultation.
Wenxiu, P., 2015. Analysis of new media communication based on Lasswell’s “5W” model. Journal of Educational and Social Research, 5(3), pp.245-245.
Willocks, L, & Harrow, J. (eds). 1992. Rediscovering public services management. London: McGraw Hill.
Zeithaml, V.A., 2000. Service Quality, Profitability, And The Economic Worth Of Customers: What We Know And What We Need To Learn. Journal of the academy of marketing science, 28(1), pp.67-85.
C. Peraturan dan Undang-Undang
Undang-Undang No. 2 Tahun 2002 Tentang Kepolisian Republik Indonesia
Undang-Undang No. 28 Tahun 1999 Tentang Penyelenggaraan Negara yang Bersih dan Bebas Dari Korupsi, Kolusi, dan Nepotisme
Keputusan Presiden Republik Indonesia No. 70 Tahun 2002 Tentang Organisasi dan Tata Kerja Kepolisian Republik Indonesia
D. Skripsi
Pinandita, Satria Rastra. 2018. “Implementasi Layanan E-SKCK Untuk Mewujudkan Pelayanan Prima (EXCELLENT SERVICE) Satuan Intelkam Polres Bogor”, Skripsi, Akpol Semarang.
Nugraha, Pasha Aditya. 2019. “Optimalisasi Aplikasi SKCK Online Satuan Intelkam Dalam Pelayanan Penerbitan SKCK di Polres Sukoharjo”, Skripsi, Akpol Semarang.
Published
2024-09-03
How to Cite
Rahman, Dicky Fadlika. 2024. “The Effectiveness of Online SKCK Services in Enhancing Public Service at Karawang Police Station”. Advances in Police Science Research Journal 1 (11). http://journal.akpol.ac.id/index.php/apsrj/article/view/266.
Section
Research Article
