Optimization of the Role of Uryanmin Satintelkam Polres Sragen in Publication Services of Police Record Certificates to Provide Excellent Public Services
Abstract
The Community Satisfaction Index is a measure of the success of a public service. The Indonesian National Police must provide excellent public services. One form of public service provided is a statement letter, one of which is a Certificate of Police Records The decline of Community Satisfaction Index in Certificate of Police Records issuance services at the Sragen Police is the background of this research. The form of the research approach used by the author is a qualitative approach, the object of his research is regarding the role of Administrative Service Affairs for the Sragen Police Satintelkam in issuing SKCK and knowing the factors that cause a decrease in the community satisfaction index for SKCK issuance services by uryanmin satintelkam Sragen Police. From the research results, uryanmin's role in providing excellent public services is quite good, but there are still several things that need to be optimized so that uryanmin's role becomes even better.
References
Buku :
Edy Suhardono. 2010. Teori Peran (Konsep, Derivasi dan Implikasinya). Jakarta: PT Gramedia Pustaka Utama
Farouk Muhammad Dan H. Djaali. 2003. Metodologi Penelitian Sosial Bunga Rampai. PTIK Press. Jakarta
Moenir, A.S. 2008. Manajemen Pelayanan Umum Di Indonesia. Jakarta: Bumi Aksara.
Sinambela, Lijan Poltak. 2011. Reformasi Pelayanan Publik. Jakarta: Bumi Aksara.
Sugiyono.2013. Metode Penelitian Kualitatif. Bandung: CV Alfabeta
Kamus Besar Bahasa Indonesia. 2008. Jakarta. Pusat Bahasa
Hasibuan, Malayu S.P. 2011. Manajemen Dasar, Pengertian, dan Masalah. Jakarta: PT Bumi Aksara
Hayat. 2017. Manajemen Pelayanan Publik. Depok: PT RajaGrafindo Persada
Moleong, Lexy J. 2017. Metodologi Penelitian Kualitatif. Bandung : PT. Remaja Rosdakarya.
Silalahi, Ulber. 2017. Asas – Asas Manajemen. Bandung: PT. Refika Aditama
Sugiyono. 2017. Metode Penelitian Kualitatif. Bandung: CV Alfabeta
Terry, George R. 2017. Prinsip – Prinsip Manajemen. Jakarta: PT. Bumi Aksara
Rangkuti, Fredy. 2006. Analisis SWOT Teknik Membedah Kasus Bisnis. Jakarta. PT.Gramedia.
Keputusan Gubernur Akademi Kepolisian Nomor : KEP/153/X/HUK.4.5/2021. 2021. Pedoman Penelitian dan Ilmiah Taruna Akademi Kepolisian. Semarang: Akademi Kepolisian.
Pedoman Penelitian Ilmiah Taruna Akademi Kepolisian. 2021. Semarang. Akademi Kepolisian.
Polri, Lembaga Pendidikan dan Pelatihan. 2019. Strategi Kepolisian. Semarang: Akademi Kepolisian
Peraturan perundang-undangan :
Undang-Undang Dasar 1945 Dan Amandemen. 2019. Jakarta: Bintang Indonesia
Undang-Undang Republik Indonesia Nomor 2 Tahun 2002 tentang Kepolisian Negara Republik Indonesia. 2002. Jakarta: Mabes Polri.
Undang-Undang Republik Indonesia Nomor 25 Tahun 2009 tentang Pelayanan Publik. 2009. Jakarta: Kementrian Negara Pendayagunaan Aparatur Negara.
Peraturan Kapolri Nomor 18 Tahun 2014 tentang Tata Cara Penerbitan Surat Keterangan Catatan Kepolisian. 2014. Jakarta: Divisi Hukum Polri.
Maklumat Kapolres Pati No:Mak/6/VII/Huk.7.1/2021 ttg Standar Pelayanan Publik Di Polres Pati
Skripsi :
Wahyuni, Dwi. 2020. “Efektivitas Pelayanan Pembuatan Surat Keterangan Catat Kepolisian (SKCK) Secara Online Di Kepolisian Resor Kota Sidoarjo”. Skripsi. Surabaya: Universitas Pembangunan Negara.
Nafitaningrum, Ayu. 2019. “Inovasi Layanan Pembuatan Surat Keterangan Catat Kepolisian (SKCK) Di Wilayah Hukum Polrestabes Kota Semarang”. Skripsi. Semarang: Universitas Diponegoro.
Henriana, Vica. 2019. “Optimalisasi Pelayanan Surat Keterangan Catatan Kepolisian Online Dalam Meningkatkan Pelayanan Publik Di Polres Pati”. Skripsi. Semarang: Akademi Kepolisian.
